Water Division Manager

Certifications

Job includes a CWEA certification

DEFINITION

Under general direction, plans, organizes, oversees, coordinates, and manages the staff and operations of the Water Division, including a comprehensive program for the modification, maintenance, repair, and operation of the City’s water infrastructure; manages water distribution, water production, and water storage activities; serves as the City’s Chief Water System Operator and Cross Connection Control Specialist; manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to the Public Works Director in areas of expertise; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Public Works Director. Exercises direct supervision over supervisory, technical, and maintenance personnel.

CLASS CHARACTERISTICS

This is a management classification responsible for planning, organizing, and managing the staff, operations, and activities of the Water Division. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities, which include division budget administration, program evaluation, and recommendation and implementation of policies, procedures, goals, objectives, priorities, and standards related to the modification, maintenance, repair, and operation of the City’s water infrastructure including water distribution, water production, and water storage activities. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within broad guidelines.

Examples of Duties:

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Essential functions may include, but are not limited to, the following:

• Plans, manages, and oversees the daily functions, operations, and activities of the Water Division including:
• Water Distribution encompassing a comprehensive preventive maintenance, repair, and replacement program of the water transmission and distribution systems infrastructure, water valves, fire hydrants, air relief valves, and repairs of mainline and service line leaks; and
• Water Production encompassing the operation and maintenance of water well sites, SCADA control, storage tanks, and booster pump stations; the continuous surface water delivery as part of WDCWA (Woodland Davis Clean Water Agency) and
• Water Distribution Programs encompassing water meters, backflow prevention and cross connection programs, leak checks, water audits, and Underground Service Alert (USA Dig Alert) tickets.
• Participates in the development and implementation of goals, objectives, policies, and priorities for the division; recommends within division policy, appropriate service and staffing levels; recommends and administers policies and procedures.
• Participates in the development, administration, and oversight of division budget; determines funding needed for staffing, equipment, materials, and supplies; prepares specifications for the requisition of equipment and supplies; ensures compliance with budgeted funding; tracks, verifies, and authorizes budgetary expenditures.
• Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.
• Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.
• Develops and manages requests for proposals and bids for professional and/or contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends award; negotiates contracts; administers contracts to ensure compliance with City specifications and service quality; adheres to City purchasing policies and procedures.
• Receives and transmits work orders electronically; prioritizes work order requests and assigns tasks; prepares, maintains, inputs, and queries detailed logs, records, and reports of maintenance and repair activities via automated software systems.
• Manages and supervises the City’s backflow protection program including review and signatory responsibility for annual program reports to State Water Resources Control Board.
• Responds to after hour water distribution and production system operational emergencies; coordinates activities with other City departments and responders to provide effective response; directs the work of staff and utilization of resources to affect repair and ensure the safety of the community.
• Inspects work in progress and repair activities to ensure completion and compliance with City policies, procedures, and standard trade practices.
• Maintains and/or adjusts water system flow and pressure requirements; controls flows to meet consumer demands including fire flow demands and minimum pressure requirements.
• Oversees water construction and renovation projects; assists in the development and review of plans and specifications for capital improvement projects.
• Prepares and presents staff and agenda reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.
• Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.
• Serves as a liaison for assigned functions with other City departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces as necessary.
• Attends and participates in staff, safety, capital improvement project, pre-construction, and professional group meetings; stays abreast of new trends and innovations in water operations; researches emerging products and enhancements and their applicability to City needs.
• Monitors changes in regulations and technology which may affect operations; implements policy and procedural changes after approval.
• Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
• Directs the establishment and maintenance of working and official division files.
• Ensures staff compliance with City and mandated safety rules, regulations, and protocols; monitors the training of crews in the proper use and safe operation of equipment and materials, and the accepted methods of performing water system maintenance and repair and related projects.
• Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Administrative principles and practices, including goal setting, program development, implementation and evaluation, and project management.
• Principles and practices of budget development and administration.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Principles and practices of leadership.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.
• Principles and practices of contract administration and management.
• Construction and experience in field conditions and operations with the understanding of excavation and soils conditions.
• SCADA operations, well operations, and the safety components involved.
• Maintenance principles, practices, tools, and materials for maintaining and repairing a variety of public works water system maintenance activities.
• Principles and practices of organizational analysis and management.
• Methods of estimating time, labor, materials, and equipment necessary to perform assigned work.
• Mathematic principles.
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Recent and on-going developments, current literature, and sources of information related to the operations of the Water Division.
• Methods and techniques of preparing technical and administrative reports, and general business correspondence.
• City and mandated safety rules, regulations, and protocols; safety equipment and practices related to the work, including the handling of hazardous chemicals.
• Techniques for providing a high level of customer service by effectively interacting with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Plan, organize, oversee, and manage the staff and operations of the Water Division.
• Develop and implement goals, objectives, practices, policies, procedures, and work standards.
• Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner; develop cost estimates for supplies and equipment.
• Provide administrative, management, and professional leadership for the division.
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Understand, interpret, apply, and enforce all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Read and interpret a variety of instructions, designs, and specifications furnished in written, oral, diagram, or schedule form.
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Organize, prioritize, and manage workload and timelines for self and others.
• Organize, implement, and direct multiple operational activities and projects.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Analyze, interpret, summarize, and present technical and numerical information and data in an effective manner.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, project consequences of proposed actions, and implement recommendations in support of goals; prepare effective technical staff reports.
• Effectively represent the division and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

• Equivalent to completion of the twelfth (12th) grade, supplemented by specialized training in water supply and distribution systems or a related field.
• Equivalent to an associate’s degree in related field is desirable.

Experience:

• Eight (8) years of increasingly responsible experience in the construction, operation, and maintenance of water distribution, water wells, and/or cross connection systems, including two (2) years of supervisory responsibility.

Licenses and Certifications:

• Possession of a valid Grade D-4 Water Distribution Operator Certification issued by the State Water Resources Control Board, to be maintained throughout employment.
• Possession of a valid Grade T-2 Water Treatment Operator Certification issued by the State Water Resources Control Board, to be maintained throughout employment.
• Possession of, or successful acquisition within 12 months from date of appointment, a Cross Connection Specialist Certification by the American Water Works Association, to be maintained throughout employment.

Supplemental Information:

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information, and must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 50 pounds. On an occasional basis, incumbents conduct site visits wherein the physical conditions would be those of subordinate staff.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. On an occasional basis, incumbents conduct site visits wherein the environmental elements would be those of subordinate staff. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS

Occasional evening and weekend work may be required as job duties demand.

ADDITIONAL APPLICATION INSTRUCTIONS

Supplemental questions are required.