Frequently Asked Questions
General troubleshooting and site assistance
Try opening the page in a private or incognito browser window
Private browsing enables viewing the site without extensions and add-ons that may be interfering with the site’s performance. If this does not resolve your issue, please try the following recommendations until the issue is resolved.
- Clear your cache and cookies
Sometimes browsers can be overloaded, causing slower loading, issues with loading such as buttons that don’t respond when clicked or formatting issues such as missing text, images, or buttons, that impact the way a website is displayed. website display. Check out this tutorial to help you clear your browser cache and cookies to try and resolve the issue.
- Check to see if your browser is up to date
Some browser features may only work correctly if your browser is up to date. Go to “What’s My Browser” to check if you are using the latest version of your browser. This website will tell confirm the browser and version and will share a link if needed for any recommended updates. If you don’t have permission to download on your work computer, contact your IT department to request they add it to your system.
- Try a different web browser
For the best user experience, we recommend Google Chrome or Firefox, however, any updated browser version should work. If you don’t have an alternate browser available, you can either contact your IT department to request they add a new browser to your system or try to access the site on a tablet or mobile. The site is mobile responsive and designed for full functionality across an array of screen sizes.
- Turn off ad blockers
We recommend turning off any ad blockers if you have any issues access site features or functions.
- Disable browser extensions.
Try disabling your browser extensions. These might be interfering with the site.
- Check your browser zoom settings.
If you’re zoomed in or out it could affect the way the site displays. Use Ctrl + 0 (PC) or ? + 0 (Mac) to reset your browser display to 100%.
If you are still experiencing difficulties, please send an email to email@example.com with (1) a brief description of the issue, (2) the browser information from “What’s My Browser”, and (3) a brief description of the issue.
Can I use the same email as a Job Seeker and Recruiter?
The site is set up to use email addresses as the unique profile identifier. There is one email address per account type, and unfortunately, at this time they cannot be the same email address.
What are the password requirements?
Job Seeker and Recruiter accounts require a unique password to access BC Water Jobs. Passwords must be at least 8 characters and include letters and numbers.
How do I update my email address?
Log into BC Water Jobs and open your user profile. Click on the email address field within your profile page to open up the password change window. Add your new email address and click save. You will receive an email with a code to enter into the website. Once your email has been successfully updated you will receive a confirmation email to your previous account email address.
How do I reset my password?
Log into BC Water Jobs and open your user profile. Click the “Reset Password” link below in the bottom left of your profile page. Follow the prompts in the update your password window including the current, new, and confirming the new password before clicking save. You will receive an email confirmation when this update has been completed.
If you need to reset your password before you can log into the site, click the “Forgot Password” below the login screen and enter your BC Water Jobs email address to trigger an email with a secure link to reset your password. Complete the instructions from this email. You will receive an email confirmation once your password reset has been completed. You can watch this video demonstrating the process: https://bit.ly/bcwj-claim-account
I made changes but I don’t see them reflected on the site, why?
Make sure changes are saved and try refreshing the browser. If you make changes using two windows, there’s a slight delay as data is synchronized on the back end from one browser to the other. The site is refreshed every four hours, however, changes made by a user should be visible within the same browser window, immediately.
Why am I receiving an error message when I try to claim my account or login?
If you were a previous user and your email address is different from your username, please try to login or reset your password using your email address. Previous account usernames have been replaced with the email address for each account profile. If you have tried to reset your password but you receive a red error stating no account exists for the provided email, please try to sign up for a new account. If you have an account, but no longer have access to the email address you were using, please email us at firstname.lastname@example.org for assistance.
Job Seeker FAQ
How can I rearrange my resume experience, education or certifications by date?
Log into your BC Water Jobs Seeker account. Navigate to your profile. Underneath the resume section you would like to edit, click the grey “+” button to the right to expand the contents. Use the left-hand up and down arrows to move your data up or down based on the content you want to prioritize. We recommend the most recent dates at the top of each resume section. Make sure you click the green “Save” button at the bottom of your resume to save your changes.
How are the Top Jobs determined in my weekly Job Seeker email digest?
Top Jobs are unique to each BC Water Jobs user and are based on the unique profile settings including job category, location, and experience level. All three of these are required profile fields and top jobs matching all three of these search filters are included as Top Jobs in your Dashboard and up to the 5 most recent are included in your weekly email digest. If no jobs match all three of your top jobs search criteria, only Featured Jobs will be included in your weekly email digest.
Can I hide my profile from recruiters if I’m not actively seeking a new job?
Yes! We understand the ebbs and flows of job searches and the secure nature of seeking a new job when you are currently employed. Log into BC Water Jobs, navigate to your profile settings, and click the “Make Private” checkbox underneath your profile photo. This will allow you to continue using the site, favoriting jobs, receiving your weekly job email digest, but will not show your resume to recruiters.
Can I upload my resume?
Of course! You can upload your resume in the “External links and documents” portion of the resume builder in your user profile. Please note that documents are not searchable by keyword across the site, so we recommend using the resume builder in addition to uploading a resume for maximum visibility with active recruiters. Only PDF files are accepted at this time.
How is my resume and profile accessed by recruiters?
Your resume can be viewed by recruiters who are logged into BC Water Jobs. Recruiters have the ability to search candidates by preferred job category, experience level, and desired location. Only resume builder results are searchable – PDF resumes are supplemental and are not searchable.
Logged in recruiters can also favorite Job seeker profiles to access on their dashboards. If available, PDF resumes can be downloaded and LinkedIn profiles accessed.
Is my information listed anonymously?
If you sign up for BC Water Jobs, you will need a unique email address to create your account. You can hide your profile from recruiter resume searches by clicking the “Make Private” checkbox in your Profile settings, below your photo. You do not have to have a BC Water Jobs account to search or apply for jobs, but it is required to have site functions including saving jobs, appearing in resumes searches, and to receive the weekly job seeker email digests.
What happens if I select the “Make Private” checkbox below my profile photo?
This function hides your resume from recruiters. You can still continue to use the site, favorite jobs, update your resume, and receive the weekly job email digest, but it will not show your resume to recruiters. If your profile was public and then marked as “make private” it will be hidden from any Recruiter dashboards who have favorited your resume as a workforce candidate and in site resume searches within 4 hours. If you uncheck the “make private” box, you will appear in resume searches and on recruiter favorited dashboards again within 4 hours.
What happens if I don’t build a resume or upload a resume?
Resumes are not required for Job Seekers. The full site functionality for searching job posts, favoriting jobs, and receiving the weekly email digest is accessible without a resume. Including a resume will give you increased exposure across the site for active recruiters who are looking to hire or connect with candidates who match your skills and experience.
How do I search for job postings?
You can search active job posts by clicking the top menu navigation “Find a Job” and using the search functions including a variety of filters and keywords. Search results are equally weighted and will display featured jobs first and then jobs posted by date.
How can I save a job for later?
When logged into the BC Water Jobs site as a Job Seeker, you can favorite jobs by clicking the green outlined bookmark next to the job title. The bookmark will fill with green color to indicate it has been saved to the Favorite Jobs section of your Dashboard to be accessed at a later date. Please note that once a job post has expired or if a recruiter indicates the job has been filled, it will no longer be visible on your Dashboard.
What is a featured job?
Featured jobs receive greater exposure within the BC Water Jobs and BC Water News websites. Recruiters pay to feature a job post to boost visibility to increase chances of connecting talent with immediate staffing needs, filling hard to recruit positions, and ultimately reaching the right candidates.
Can I sort jobs by application date or post date?
From the Find a Job page select “View All Jobs” in the search parameters and jobs will be displayed showing featured first and then all jobs by publication date.
How can I search jobs in my city?
From the Find a Job page add the city name to the search criteria field. If you add additional search criteria, available jobs will be displayed with that keyword in the job title or description displaying featured jobs first and then all jobs sorted by the most recent publication date.
Can I save my job search?
At this time, you cannot save customized job searches. We encourage you to customize your Top Jobs that are unique to each BC Water Jobs user and are based on the unique profile settings including job category, location, and experience level. All three of these are required profile fields and top jobs matching all three of these search filters are included as Top Jobs in your Dashboard and up to the 5 most recent are included in your weekly email digest. If no jobs match your criteria, only Featured Jobs will be included in your weekly email digest.
Still need assistance? Please contact us at email@example.com.
How do I find my LinkedIn Profile URL?
- Log in to your LinkedIn account and click the Me icon at the top of your homepage.
- Click View Profile.
- Click Edit public profile & URL on the right pane of your profile page.
- Your public profile URL will be located under the Edit your custom URL section. It will start with www.linkedin.com/in.
- Copy and paste this link below.
This URL can be added to your resume by logging into your BC Water Jobs Seeker account. Accessing your profile, and at the bottom of your resume clicking the “External links and documents” section to “Edit LinkedIn Profile URL.” Simply add the URL to this field and click the green “Save” button at the bottom right of your resume.
What types of jobs does BC Water Jobs accept and post?
This site is made available for public water agencies, water utilities, and nonprofit organizations. Most private companies are not eligible as the purpose of this service is to help public water agencies, water utilities, and nonprofit organizations fill critical positions to advance the water quality and environmental health. Job post submissions that are not for public water agencies, water utilities or nonprofit organizations will be refunded the job credit.
Each job post can only promote one job. Job posts that are for multiple positions will be rejected upon review. Brown and Caldwell reserves the right to refuse any job posting for any reason.
How do I post a job?
Sign up or login to BC Water Jobs with a recruiter account. Click on the “Post a Job” from the top menu navigation and complete the information for your unique job posting. Red asterisks indicate required information that must be included in order to post the job and be visible in filtered search results. Please note that jobs cannot be submitted for approval unless there are credits in the Recruiter account. You can purchase 1, 3, or 5 job package credits to use as needed. Learn more about our pricing here.
Do job posts accommodate images?
The platform is not set up to accommodate images within job posts. You can however, change the logo for each job post, the logo from the recruiter profile will be shown by default but can be replaced. This is to accommodate smaller nonprofits and water agencies who may use recruiting agencies to post on behalf of them.
Can applicants apply directly within BC Water Jobs?
All job posts include an application link to the Recruiter’s outside applicant tracking system. Often these are county or municipal websites so all candidates apply through a single source. In some instances, a candidate may email the recruiter with a resume or inquiry based on the listed job.
How do I search potential candidate resumes?
You must be logged into BC Water Jobs with an active recruiter account in order to see and search resumes. You can search job seekers who have an active resume by clicking the top menu navigation “View Resumes” and using the search functions including a variety of pre-built filters. Search results are displayed in order of the highest match against your search criteria.
Can I save a resume?
When logged into the BC Water Jobs site as a Recruiter, you can favorite resumes by clicking the green outlined bookmark next to the candidate. The bookmark will fill with green color to indicate it has been saved to the Favorite Resumes section of your Dashboard to be accessed at a later date. Please note that if a Job Seeker chooses to make their profile private or delete their account, it will no longer be visible on your Dashboard.
As a logged in recruiter, you may also download resumes from candidates who have uploaded a separate file or choose to connect with them on LinkedIn to keep in touch.
I’m posting on behalf of multiple companies, do I need multiple accounts?
Job posts are connected to recruiters to access from their dashboards, but job post information is stand-alone. We understand smaller companies may outsource hiring or recruiting services and so the site is set up to accommodate that as the industry continues to be pressed with workforce shortages and the financial pressures of doing more with less. You can use multiple credit cards to purchase packages, access payment receipts from the recruiter dashboard, and post jobs for various companies by adding that information into the job post, including the respective company logo.
If you purchase multiple job post packages for multiple companies, the credits will not appear separate in your recruiter account – but you can track your usage based on the purchase history and job post history in the recruiter dashboard.
How can I get a discount for posting multiple jobs?
We recommend purchasing job packages at discounted rates to use as needed. Credits do not expire and will remain connected to your account. Three job packages can be purchased at an 8% discount and 5 job packages are discounted 10% from our traditional $200 per job post pricing. Job posts can be renewed for an additional 30 days for $99 or renewed and featured for an additional $149. See our pricing packages here.
What payment options do I have?
BC Water Jobs accepts all major debit and credit cards.
Can I upgrade a job post to featured?
Yes! Any job can be featured for an additional $99. If you know you want to increase visibility of your job post, it’s best to select and purchase the option to Feature the job before posting to get the full cross-site benefits for the full 30 day listing. You can opt to Feature a job after it has been posted, however, it will only be featured for the remaining duration of the initial 30 day posting. Job posts can be renewed for an additional 30 days for $99 or renewed and featured for an additional $149.
How do I access past receipts?
Log into BC Water Jobs with your recruiter email. Navigate to your profile by selecting your name in the top right of the page and click Profile/Purchase History to access past receipts for job post credit purchases, packages, and feature upgrade transactions.
How do I purchase more credits?
You must be logged in with a Recruiter account to purchase credits. You can see your balance in the top right when logged in. To purchase more, you can click “Buy Credits” or “Pricing” and select the package with the number of credits you would like to purchase.
How can I use credits?
Our pricing remains the same, BC Water Jobs continues to offer a 30 day job post for $200 and job packages with credits that can be purchased at a discount and used as job vacancies open up. Job credits are for new job postings only, upgrades to featured jobs, renewing jobs, and renewing jobs as featured will require an additional transaction using a credit card.
Can I use credits to pay for featured jobs and job renewals?
At this time, job credits can only be used for new job postings. Upgrades to featured jobs, renewing jobs, and renewing jobs as featured will require an additional transaction using a credit card. This is to maintain the value of a job credit across the site in alignment with the original job posting package purchase.
What is a featured job?
Featured jobs receive greater exposure within the BC Water Jobs and BC Water News websites. Recruiters pay an additional $99 to feature a job post and boost visibility across our sites to increase chances of connecting talent with immediate staffing needs, filling hard to recruit positions, and ultimately reaching the right candidates. You can feature new job posts or renew and feature a job post. Please note that your featured benefits start from the time your job post is published, so if you choose to feature after your job is published, it will be Featured for the remaining duration of your original 30 day post. To take full advantage of the Featured benefits, we recommend choosing this option during your posting or job renewal for the greatest exposure.
How do I renew a posting?
To take advantage of the discounted pricing, renew jobs before they expire. You will receive email alerts reminding you when your BC Water Job post will expire. To renew a job post, log into BC Water News with the Recruiter account used to post the job. Within your Dashboard, navigate to your active jobs in the left-hand panel, and click the “Renew Job Now” button to renew the job for an additional 30 days for $99 or renew and feature the job for an additional $149.
If you’re still actively recruiting for this position and would like to reinstate your job, you have two options:
- If your job post is within 7 days of the expiration date, reach out to firstname.lastname@example.org for assistance renewing your job post.
- If your job post has expired more than 7 days from the expiration date, it is treated as a new job. You can duplicate your expired job and submit for approval using a credit by signing into your Recruiter Dashboard.
How do I edit a posted job?
To edit a job post, log into BC Water News with the Recruiter account used to post the job. Within your Dashboard, navigate to your active jobs in the left-hand panel, click the green “Manage Job” in the top right section of the enlarged job post under the Expired grey tab and from the drop-down menu select the “Edit Job” option. You can edit any of the specific job content as needed from this dashboard. Once complete, click “Save Updates.” If the job has been filled, you can select the appropriate status from the drop-down menu under the “Manage Job” menu to mark the job status as Canceled, Filled, or to Renew. Please note that if you change the job status to Canceled or Filled and it is within the 30 days, the job post will no longer be viewed within the BC Water Jobs or BC Water News websites. If listings are discontinued at your request before 30 days, fees will not be prorated and no money will be refunded.
What is the BC Water Jobs refund policy?
Jobs are posted for 30 days. If listings are discontinued at your request before 30 days, fees will not be prorated and no money will be refunded. Submissions that are not from public water agencies, water utilities or nonprofit organizations will be refunded the job post credit. Vendors and most private companies are not eligible to post jobs. Brown and Caldwell reserves the right to refuse any job posting for any reason.
You can cancel your job within 24 hours of posting for a job post account credit. After 24 hours, no refunds will be made. If you decide to cancel your ad, you must e-mail email@example.com within 24 hours of submitting the posting for review to receive the full job post account credit. Please note we are unable to accept phone calls indicating your desire to cancel — all inquiries must be made in writing via e-mail. Our cancellation policy may be subject to change at any time. Please view this page periodically for up-to-date information.
How long does it take for my job post to be visible to job seekers?
Job post submissions that are not for public water agencies, water utilities or nonprofit organizations are not accepted and Recruiter accounts will be refunded the job credit. Vendors and most private companies are not eligible to post jobs as the purpose of this service is to help public water agencies, water utilities, and nonprofit organizations fill critical positions to advance the water quality and environmental health.
Each job post can only promote one job. Job posts that are for multiple positions will be rejected upon review. Brown and Caldwell reserves the right to refuse any job posting for any reason.
How do I know if my job post has been viewed?
Log into BC Water News with the Recruiter account used to post the job. Within your Dashboard, navigate to your active jobs in the left-hand panel and you can see how many times each job has been viewed.
Can I re-post or modify a past job post?
Yes! Log into BC Water News with the Recruiter account used to post the job. Within your Dashboard, navigate to the appropriate job post in the Filled, Canceled, or Expired tab. Click on the Manage Job function on the job card and choose Duplicate Job. This will open the Job Details and allow you to make edits, make Featured and submit for approval. Once approved you job will be live on the site.