General Services Supervisor

General Services Supervisor

Department:             General Services (Utility & Security Divisions)

Reports to:               General Manager

Supervises:              Utility Workers I/II (direct); Security Services Lead (indirectly to over 10 staff)

Salary Range:            $36.50 – $44.25 Hourly ($75,920 – $92,040 Annually)

Location:                    Pauma Valley Community Services District (PVCSD)

                                   33129 Cole Grade Road, Pauma Valley, CA 92061

Pauma Valley Community Services District (PVCSD) Overview

The Pauma Valley Community Services District (PVCSD) is a public agency established under California Government Code to provide essential utility and security services to the residents of Pauma Valley Country Club Estates and surrounding areas. As a special district, PVCSD operates independently to ensure reliable wastewater management, storm drain maintenance, and community security, promoting public health, safety, and environmental protection. The District emphasizes regulatory compliance, sustainable operations, and responsive service delivery to foster a safe and thriving community.

Position Summary

The General Services Supervisor is a hands-on, field- and office-based supervisory role responsible for ensuring operational excellence, regulatory compliance, risk management, and efficient service delivery across the Utility Division (encompassing wastewater collection systems, lift stations, storm drains, GIS/asset management, and coordination of contract wastewater treatment plant operations) and the Security Division (including gate access control, mobile patrols, incident response, and resident safety protocols).

This position acts as the primary point of accountability for daily operations, workforce leadership, emergency preparedness, and interdepartmental coordination. The Supervisor provides detailed staff reports, technical recommendations, budget input, and status updates to the General Manager and District Board of Directors at the instruction of the General Manager, while fostering a culture of safety, accountability, and customer service.

In alignment with public agency standards, this role emphasizes preventive maintenance, asset optimization, and adherence to federal, state, and local regulations to protect public health, infrastructure, and community well-being.

Essential Functions Executive Leadership & Administration

• Lead Utility and Security Divisions by establishing clear goals, performance metrics, standard operating procedures (SOPs), training programs, and continuous improvement initiatives; promote a safety-first, customer-focused, and inclusive team culture.
• Plan, organize, assign, supervise, and evaluate the work of assigned staff; provide coaching, mentoring, and performance feedback to the Security Services Lead, Utility Workers, and other personnel; manage scheduling, on-call rotations, shift assignments, overtime, and leave coverage to maintain 24/7 operational readiness and compliance with labor standards.
• Develop, review, and present comprehensive staff reports, technical memoranda, project proposals, and recommendations to the General Manager, Board of Directors, and stakeholders; coordinate cross-departmental initiatives, capital improvement projects, and inter-agency collaborations (e.g., with local fire, police, and environmental regulators).
• Manage divisional operating budgets, including forecasting needs for staffing, equipment, materials, and supplies; oversee procurement processes, contract administration, vendor negotiations, and invoice approvals; ensure accurate recordkeeping, asset inventories, audit preparedness, and cost-effective resource allocation.
• Participate in strategic planning, policy development, and program implementation; monitor workflow, evaluate operational efficiency, and recommend modifications to enhance service delivery, reduce costs, and mitigate risks.
• Supervise compliance with occupational health and safety standards (e.g., OSHA, Cal/OSHA), including training on hazard recognition, Personal Protective Equipment (PPE) usage, and incident reporting; conduct regular safety audits, drills (e.g. spill drills), and inspections.
• Maintain detailed records of operations, incidents, maintenance activities, and regulatory submittals; prepare periodic reports on key performance indicators, such as system uptime, response times, and compliance metrics.
• Assist in the recruitment, selection, onboarding, and professional development of staff; implement disciplinary procedures when necessary and promote a participative management style to encourage team performance and morale.

Security Division Oversight

• Oversee a multi-gate access control system (including two unmanned/secured gates and one 24/7 staffed gatehouse) and continuous mobile patrols; supervise a team typically consisting of 5 gate staff and 5 patrol officers through the Security Services Lead, ensuring adherence to post orders, patrol routes, and access protocols.
• Ensure secure, authorized entry to Pauma Valley Country Club Estates and District facilities; manage visitor screening, resident access controls, incident documentation, evidence handling, and chain-of-custody procedures.
• Direct comprehensive training programs for staff in AED/CPR/First Aid, oxygen administration, de-escalation techniques, conflict resolution, and wildlife response (e.g., safe handling of venomous/non-venomous snakes) in compliance with District policies, state laws, and best practices from public safety agencies.
• Maintain and enhance gatehouse and field operations, including CCTV surveillance, alarm systems, communication radios, and access control software; perform site security surveys, threat assessments, and implement upgrades to prevent unauthorized entry, vandalism, or threats.
• Coordinate with local law enforcement, fire departments, emergency responders, and other public agencies during incidents, drills, or special events; develop and update emergency response plans, including evacuation procedures and coordination with NIMS/ICS frameworks.
• Investigate security incidents, complaints, or breaches; prepare detailed reports, recommend corrective actions, and enforce rules with tact, firmness, and impartiality to resolve conflicts and maintain public trust.
• Supervise traffic control, parking enforcement, and crowd management as needed; oversee inventory of security equipment, keys, badges, and access databases; ensure compliance with state security guard licensing and background check requirements.
• Promote community engagement by providing security information to residents, addressing concerns, and participating in public forums or safety committees.

Utility Division Oversight

• Directly supervise Utility Workers and actively participate in the rotating on-call schedule; approve and publish rosters, respond to after-hours emergencies, and ensure rapid restoration of services.
• Oversee the reliable operation, maintenance, and repair of approximately 8.5 miles of gravity sewer mains, multiple storm drains, 4 lift stations, and a contract-operated wastewater treatment plant (50,000 gpd average influent); monitor performance, safety, and permit compliance.
• Lead adherence to the District’s Sewer System Management Plan (SSMP), Wastewater Treatment Plant’s Notice of Applicability (NOA), and other regulatory requirements; coordinate routine cleaning, CCTV inspections, preventive maintenance, and Sanitary Sewer Overflow (SSO) reporting to the State Water Resources Control Board’s CIWQS system as a Data Submitter or in support of the Legally Responsible Official (LRO).
• Maintain and optimize GIS data for sewer assets; implement Computerized Maintenance Management Systems (CMMS) for work order planning, backlog management, preventive maintenance scheduling, and asset lifecycle tracking to enhance system reliability and cost efficiency.
• Coordinate with consultants, contractors, vendors (e.g., WWTP operators, emergency repair teams), and regulatory agencies; ensure safe work practices, including traffic control, confined space entry (with permits and atmospheric testing), lockout/tagout procedures, and chemical handling.
• Prepare and deliver written and oral updates on Utility and Security activities, including incident after-action reviews, compliance reports, budget justifications, and recommendations for operational enhancements, capital projects, or emergency declarations.
• Inspect work sites before, during, and after activities to verify compliance with standards; operate specialized equipment such as hydro-cleaners, vacuum trucks, CCTV cameras, and pumps; perform or oversee repairs to sewers, storm drains, wastewater treatment plant and lift stations.
• Implement asset management best practices, including condition assessments, risk-based prioritization, and integration with SCADA systems for real-time monitoring and alarm management.

Minimum Qualifications, Required Education & Experience

• Equivalent to a high school diploma or GED; supplemented by college-level coursework in environmental science, civil/sanitary engineering, business/public administration, emergency management, or related fields is highly desirable (e.g., an Associate’s degree may substitute for one year of experience).
• Five (5) or more years of progressively responsible experience in wastewater collections, treatment, utility field operations, security operations, or closely related public works/public safety roles, including at least two (2) years in a lead or supervisory capacity; or an equivalent combination of education, training, and experience demonstrating the required knowledge and abilities.
• Experience in a public agency or special district setting is preferred, with familiarity in managing combined utility and security functions.

Required Licenses/Certifications (at hire or within stated timeframe)

• Valid California Class C driver’s license with a satisfactory driving record and insurability under District policy.
• CWEA Collection System Maintenance Certification, Grade I (must possess or obtain within 24 months of hire).
• California State Water Resources Control Board Wastewater Treatment Plant Operator Certification, Grade I (must possess or obtain within 24 months of hire).
• CPR/AED/First Aid certification (including oxygen administration) (must possess or obtain within 24 months of hire).
• Familiarity with safe and compliant Traffic Control, Trenching and Shoring, and Confined Space practices.

Preferred/Desired Qualifications

• CWEA Collection System Maintenance Certification, Grade III or higher.
• Wastewater Treatment Plant Operator Certification, Grade II or higher.
• California Class A or B Commercial Driver’s License (CDL) with tanker and air brakes endorsements.
• CWEA Mechanical Technologist or equivalent maintenance credential.
• NIMS/ICS 100, 200, and 700.
• Confined Space Entry and Traffic Control certifications.
• California Guard Card.
• Experience as an LRO or with CIWQS SSO reporting and NPDES compliance.
• Associate’s or Bachelor’s degree in a relevant field.
• Certifications in supervisory management, project management, or emergency response (e.g., FEMA courses).

Knowledge, Skills & Abilities

• Regulatory & Compliance: In-depth knowledge of California SSMP requirements, SSO/CIWQS reporting (including LRO/Data Submitter roles, spill categories, and timelines), NPDES permits, OSHA/Cal/OSHA standards, and public safety regulations; ability to interpret and enforce federal, state, and local codes, such as a “Notice of Applicability” or the state’s General Order.
• Technical Operations: Expertise in wastewater collections O&M (e.g., cleaning, CCTV, lift/pump systems), contract WWTP oversight, storm drain maintenance, utility equipment/fleet upkeep, and electrical/control systems; proficiency in operating heavy equipment like vacuum trucks, rodders, and SCADA interfaces.
• Asset Management: Skills in work planning, preventive maintenance optimization, backlog control, condition tracking, and using GIS, CMMS, and database tools for efficient resource management.
• Security Operations: Comprehensive understanding of access control, patrol deployment, incident investigation/documentation, SOP development, surveillance systems, and coordination with law enforcement/emergency services; knowledge of threat assessment and crowd control.
• Leadership & Communication: Ability to build high-trust teams, supervise diverse staff, provide training/evaluation, resolve conflicts, and hold personnel accountable; strong skills in writing clear reports, presenting to boards/stakeholders, and collaborating with residents, vendors, agencies, and the public.
• Analytical & Problem-Solving: Proficiency in identifying issues, analyzing data, developing cost estimates, and implementing solutions; ability to make sound decisions under pressure and adapt to changing priorities.
• Technical Proficiency: Familiarity with Microsoft Office, security software, and utility tracking programs; ability to maintain accurate records and use modern tools/equipment safely.

Working Conditions & Physical Requirements

• Works indoors and outdoors in varied weather conditions, including exposure to traffic, noise, odors, wastewater, chemicals, hazardous materials, and biological hazards; requires use of appropriate PPE (e.g., respirators, harnesses).
• Frequently stands, walks, climbs ladders/stairs, kneels, bends, stoops, crawls, and enters confined spaces with proper permits, atmospheric testing, and safety protocols; lifts/carries/pushes/pulls up to 50 lbs. frequently and heavier loads occasionally.
• Operates District vehicles, heavy equipment, power tools, and specialized machinery; requires mobility to inspect sites, respond to emergencies, and perform fieldwork; vision, hearing, and speech sufficient for communication and safety; finger dexterity for computer use and equipment operation.
• May involve work at heights, in confined spaces, or around electrical/mechanical hazards; must tolerate extreme temperatures, fumes, and vibrations.

Special Requirements

• Participation in rotating on-call duty for Utility Division and 24/7 availability for incident response across both divisions; must respond to emergencies promptly and coordinate/direct actions as needed.
• Residency within 45 minutes of PVCSD facilities (unless waived by the General Manager) for timely emergency response.
• Successful completion of a background check, motor vehicle record review, pre-employment medical exam (including drug/alcohol screening), and any other District-required screenings.
• Ability to work varying hours, including shifts, weekends, holidays, and overtime; may require carrying a pager/cell phone during on-call periods.
• Compliance with all District policies, including those for disaster service workers under California Government Code Section 3100.
• All other duties and responsibilities as required by the General Manager.

Equal Employment Opportunity

The Pauma Valley Community Services District (PVCSD) is an equal opportunity employer and prohibits discrimination and harassment of any kind. PVCSD is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PVCSD are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PVCSD will not tolerate discrimination or harassment based on any of these characteristics. PVCSD encourages applicants of all ages, backgrounds, and experiences to apply. If you need reasonable accommodation during the application or interview process, please contact the District office at (760) 742-1909 or via email at customerservice@paumavalleycsd.ca.gov.