Field Customer Service Representative I/II

SALARY

Field Customer Service Representative I: $28.58 – $39.39 hourly

Field Customer Service Representative II: $31.54 – $43.47 hourly

Mesa Water District is now accepting applications for Field Customer Service Representative I/II. The Field Customer Service Representative I/II reads water meters, replaces angle stops, connects/disconnects water service, and responds to customer complaints.

What we offer:

• Competitive salary that is regularly reviewed (3% increase effective January 2026)
• Rich benefit package that includes $2,400/month in flex credits, enrollment in CalPERS and matching up to 3.5% into 401a plan
• Varied training opportunities across several disciplines in Water Operations
• Being a part of an agency that is on the cutting edge of water technology and innovation

The ideal candidate:

• Has experience reading water meters
• Has experience installing water meters
• Excellent customer service skills
• Mechanically inclined and enjoys working with hands
• Has a go-getter mentality and likes to stay busy
• Will not mind walking meter reading routes for up to 7 hours/day
• Stays productive while working alone
• Has strong critical thinking skills when reviewing meter reads

If the above sounds like you, be sure to submit your application by the deadline of Wednesday, September 24, 2025 at 11:59 PM. Final selected candidate will be subject to a pre-employment physical that will include a drug test.

Minimum & Desired Qualifications:

EDUCATION: Equivalent to the completion of twelfth grade.

EXPERIENCE:

• Field Customer Service Representative I: One year of customer service, meter reading, construction, or other related experience, preferably in a water utility.
• Field Customer Service Representative II: Two years water utility field customer service and meter reading experience.

CERTIFICATION:

• Field Customer Service Representative I: Possession of Water Distribution Operator Grade D1 Certification issued by State Water Resources Control Board.
• Field Customer Service Representative II: Possession of Water Distribution Operator Grade D2 Certification issued by State Water Resources Control Board.

LICENSE: Must possess a valid US driver’s license upon date of application. Must obtain California driver’s license following hire date per California DMV regulations.