Customer Service Representative I/II

Under general supervision of the Customer Service Office Supervisor, a Customer Service Representative I/II provides a variety of information and assistance to residential and business customers, resolves a variety of service and billing issues, and processes and maintains billing records and accounts.

This is a flexibly staffed series, and employees typically enter at the Customer Service Representative I level. A Customer Service Representative I performs routine tasks and many of the duties required of a Customer Service Representative II but is not expected to perform with the same level of autonomy. A Customer Service Representative I exercises less independent judgment and discretion and has a narrower scope of responsibility. Upon meeting the experience requirements and performance standards of the higher level as designated by the division, an employee is promoted to the II level. The II level is the fully experienced, journey level class. If an employee enters the series at the II level, the employee must have the required experience and meet the division’s competency standards.

The recruitment process will consist of an application screening, 1st round (structured) interview, and a 2nd round (selection) interview. Candidates will be notified of their status in the recruitment process via e-mail. The tentative date ranges for the interviews are listed below:  

TENTATIVE SCHEDULE

OPENING DATE: July 6, 2026 

CLOSING DATE: Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when a sufficient number of qualified candidates are received to meet business needs. 

First Review of Applications: August 3, 2026, OR when 150 applications are received, whichever comes first. 

TENTATIVE SCHEDULE

1st Round Interview Date Range: August 10 – 13, 2026

2nd Round Interview Date Range: August 17 – 20, 2026

Training and Experience Guidelines

Any combination of training and experience, which demonstrates attainment of the required knowledge and ability to perform the required work (with reasonable accommodation, if needed), typically:

EDUCATION: High school diploma or equivalent.

EXPERIENCE: Customer Service Representative I – Two (2) years of responsible experience in record processing which included at least some direct customer service.

Customer Service Representative II – Two (2) years of responsible experience in record processing, including one (1) year of experience as a customer service representative or comparable customer service experience involving providing direct customer support and resolving customer issues. Experience preparing and processing customer billing and payments is desired.