Customer Service Representative I - II

Are you a friendly, detail-oriented professional with a passion for helping others and delivering world-class service?

We are looking for a Customer Service Representative I–II who thrives in a fast-paced environment and enjoys working with the public. If you’re a team player who loves solving problems, building connections, and making a positive impact every day, this is your opportunity to join a dynamic, customer-focused team committed to excellence. We’d love to have you on board!

CLOSING DATE

July 28, 2025, or until 200 applications have been received, whichever comes first.

SALARY RANGE

$4,954 – $6,652 Monthly

JOB DESCRIPTION

Under immediate (Customer Service Representative I) to general (Customer Service Representative II) supervision, performs routine to complex customer service, account processing, plan review, and recordkeeping functions in support of District customers; maintains frequent contact with the public and customers of the District to provide support for billing service questions; opens, closes, maintains, and reconciles customer files and accounts; processes payments and records account activities; and performs related duties as assigned. Positions at the Customer Service Representative I-level may perform some of these duties and responsibilities in a learning capacity.

• Serves as a representative and provides information and assistance to the public, member agencies, and outside entities; screens mail, email, phone calls, and visitors; provides information and assistance requiring a thorough knowledge of utility billing and programs; provides information regarding policies, procedures, and operational details.
• Maintains customer data and records by setting up new accounts, closing accounts, and posting payments, adjustments, and deposits to customer accounts; verifies, balances, and reconciles payments; batches payments; reviews and validates accuracy of data; produces data and/or reports as requested.
• Processes return payments; monitors and tracks delinquent accounts and outstanding payment plans to ensure proper processing; updates customer account demographics.
• Receives and responds to inquiries and complaints from customers, staff, and the general public; researches complaints and issues and/or resolves or refers to appropriate staff for resolution.
• Prepares correspondence to utility customers; maintains new and/or inactive utility accounts; processes utility transfers.
• Performs other duties as assigned.

EDUCATION / EXPERIENCE

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to completion of the twelfth (12^th) grade.
• Customer Service Representative I – One (1) year of clerical, customer service, or accounting experience.
• Customer Service Representative II – Three (3) years of increasingly responsible clerical, customer service, or accounting experience.

GENEROUS BENEFITS

JCSD is proud to offer a competitive salary and benefits package, along with professional development opportunities to support you at every stage of your career journey. As a JCSD employee, you’ll enjoy the following benefits:

• Ample time off (83 vacation hours, 98 sick hours, and 13 paid holidays).
• Generous medical benefits through CalPERS; the District contributes 85% of the CalPERS Kaiser premium.
• Dental Insurance through Delta Dental is fully covered by the District.
• Vision Insurance through VSP is covered for the employee only by the District.
• Short-Term & Long-Term Disability Insurance and a $100,000 life insurance policy provided by the District.
• Retirement plan through CalPERS.
• Classic members: 2.7% @ 55 & PEPRA members: 2% @ 62
• Certification pay is available (up to 5%) for certifications above and beyond job description requirements.
• Longevity pay (2.5%) is available after 10 years of service with the District.
• Employer match of $25 per pay period to deferred compensation plan.
• Additional benefits and much more!