California Water Service

Senior Mobile Workforce Business Analyst

Onsite - San Jose, CA
Application Deadline: 7/1/24

Senior Mobile Workforce Business Analyst


California Water Service


California Water Service


Job Description:


The Senior Mobile Workforce Business Analyst will provide technical support to California Water’s Mobile Work Order Management System, KloudGin, including aligning user requirements between IT and the operating departments, understanding and documenting stakeholders’ needs, analyzing technical and business impacts of proposed changes, conducting day-to-day maintenance and administration, create and manage reports, configure the system to defined business requirements, implement system upgrades, patches, enhancements and fixes, perform user training, manage security, roles, and permissions and troubleshoot and resolve production issues.




• Meets with the governing body of stakeholders to obtain sponsorship and arranges funding for changes to existing functionality and new features


• Holds the title of KloudGin Product Owner and creates user stories based on functional business requirements and technical specifications


• Facilitates discussions between end-users, vendors, and the IT department


• Serves as the primary contact for end-user support


• Administers all system user accounts


• Performs system tests, identifies bugs, and tracks the bugs in the product backlog


• Coordinates integration tests between users and vendors of systems that integrate with the Mobile Work Order Management system


• Provides data for reporting


• Configures system and develops reports to meet specified business requirements


• Facilitates user group meetings, feedback sessions, software demonstrations, and training


• Manages multiple tasks with competing deadlines to ensure minimal impact to functional users


• Coordinates upgrades, enhancements, or fixes to existing or new systems as requested


• Complies with Sarbanes-Oxley (SOX) controls and requirements


• Participates in and supports the Company’s Continuous Improvement program and projects


• Performs other similar duties as assigned


Required Knowledge, Skills, and Abilities:


• Knowledge of Company policies, procedures, and IT business practices


• Experience working in a Scrum environment


• Experience with a mobile work order platform or closely related dispatch and/or field operations product


• Ability to work effectively with all levels of employees and management


• Ability to communicate effectively; both verbally and in writing, with agencies, contractors, consultants, customers, employees, and vendors


• Flexible and able to prioritize work


• Knowledge and ability to use Microsoft Office applications to create presentations, spreadsheets, and Word documents


• Ability to prepare reports and provide progress updates as needed


• Demonstrated commitment to providing outstanding end-user service


• Demonstrated organizational and time management skills


• Demonstrated project management skills


• Extensive experience with Atlassian Jira


• Certified Scrum Product Owner (CSPO) certification


Preferred Knowledge, Skills, and Abilities:


• Experience with Agile project management software like Atlassian Jira Software


• Experience with Product Management software like Atlassian Jira Product Discovery


• Knowledge of SOX controls


• Experience writing Scrum user stories


• Good problem-solving and troubleshooting skills


• Experience creating process flow diagrams


• Experience writing user acceptance tests




• Bachelor’s degree, related water utility field and/or equivalent relevant experience


• Background in software support or utility and field operations with direct end-user contact


• Valid California Driver License


Salary Range: $96,500 – $179,200


Deadline to submit resume is Monday, July 1, 2024.


The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.


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