California Water Service

Senior Control Clerk

Onsite - San Jose, CA
Application Deadline: 5/15/24

Senior Control Clerk


California Water Service


California Water Service


Job Description:


The purpose of the Senior Control Clerk in Accounting depends on the departmental requirements listed under the essential job functions.




• Verify data for the computer processing of all on-line systems (i.e. customer billing and general accounting systems).


• Perform miscellaneous and special data entry projects.


• Review payments from all external sources that all payments are posted correctly to Customer Billing System.


• Run audit cash report for accounting use.


• Manually Process Electronic Fund Transfer to Customer Billing System daily.


• Return and inform the banks regarding payments received through Home Banking platform.


• Communicate with financial agencies regarding payments remitted to the bank and create adjustments.


• Create billing adjustments to Customer Billing System.


• Process customer return payments through various channels.


• Communicate with districts on matters pertaining to balancing of records.


• Provide assistance to both internal and external customers.


• Balance daily portal variances through various payment channels.


• Maintain and record daily portal variances from electronic payment system for SOX purposes.


• Handle daily worklist in Customer Billing System and research and resolve any account issues.


• Correct payment errors and maintain all suspense accounts on a daily basis.


• Responsible for Month End Process.


• Communicate with Accounting regarding discrepancies in the general ledger, research, and correct variances.


• Assist districts with customer refund adjustments and void check requests.


• Process escheatment documents in accordance with procedures.


• Research payments inquiries requests.


• Responsible for resolving customer payment issues in cash remittance.


• Maintain and record data pertaining to balancing of data files.


• Responsible for providing support documents for internal and external auditors” selections.


• Communicate with Business Partners to update Training and Procedures (TAP) for processes pertaining to Cash Remittance.


• Fulfill business process tasks in accordance with internal control requirements and SOX narratives.


• Other duties as assigned.




• Bachelor’s degree.


• 3-5 years’ experience of cash application.


• Excellent communication skills and customer service.


• Prioritize routine tasks simultaneously to meet business demands and attention to detail is required.


• Familiarity with customer billing system.


• Strong problem-solving skills.


Salary Range: $38.83 – $48.52


Deadline to submit resume is Wednesday, May 15, 2024.


The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service, Texas Water Service, and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.


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