Orange County Water District

Receptionist

Onsite - Fountain Valley, CA
Full-Time
Application Deadline: 7/1/24

Description

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

The Receptionist is a standalone position and is the front-facing customer service representative of Orange County Water District that reports to the Human Resources Department.

Examples of Duties

The following essential job functions are typical for this classification. Incumbents may not perform all of the listed job functions and/or may be required to perform additional or different job functions from those set forth below to address business needs and changing business practices. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. 

  • Greets visitors and directs them to the appropriate person or location.
  • Monitors main phone activity by answering incoming phone calls, routes calls to the appropriate person or department, checks voicemails, operates public address (PA) system to page personnel, and takes and gives accurate messages to the right individual. 
  • Provides general information and answers routine questions from staff and visitors.
  • Maintains the visitor sign-in log and visitor security badges.
  • Assists Human Resources with administrative tasks.
  • Promotes District activities and programs to the public and makes sure District flyers and literature are stocked in the reception area.
  • Keeps the reception area clean and organized.
  • Performs a wide variety of clerical and routine administrative and programmatic work of a general or specialized nature in support of departments as needed.
  • Ensures office security by following safety procedures and controlling access via the reception desk.
  • Maintaining the District conference room calendar.
  • Handles job stress.
  • Interacts effectively with others in the workplace.
  • Follows all workplace and job safety rules and policies.
  • Performs other duties of a similar nature or level as required.

Typical Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

  • Business English and arithmetic and modern office practices, procedures, software, and equipment.
  • District operations, practices, procedures, and policies.
  • Customer service techniques.
  • Multi-line telephone systems.

Ability and Skills in:

  • Customer service.
  • Using modern office computers, equipment, and related software applications (such as Microsoft PowerPoint, Word, Excel).
  • Recordkeeping and data entry.
  • Prioritizing work and managing work time efficiently.
  • Working under pressure with frequent interruptions.
  • Exercising good judgement, discretion, tact, and courtesy.
  • Composing and preparing routine correspondence, reports, and/or documentation. 
  • Learning and applying working knowledge of the District and its departments.
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

EDUCATION AND EXPERIENCE GUIDELINES 

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: High School Diploma or General Equivalency Degree. 

Experience: Two (2) years of receptionist and general office experience involving substantial customer contact; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Must have experience using Microsoft Word, Excel and PowerPoint. 

License: Valid California Class “C” Driver’s License.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Standard office setting.

PhysicalPositions in this class typically require reaching, grasping, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

VisionSee in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

HearingHear in the normal audio range with or without correction.

DISASTER SERVICE WORKERS

All Orange County Water District employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employees are required to complete all related training as assigned, and to return to work as ordered in the event of an emergency.

Supplemental Information

SCHEDULE: Monday – Friday 8 am – 5 pm, 1 hour lunch. 

Hourly (Non-Exempt) Range:  $27.22 – $34.02

 

Candidates given an offer of employment will be required to pass a medical examination and background check. You must submit an OCWD online employment application to be considered. Please visit www.ocwd.com to complete an application. Applications will be accepted until a sufficient number apply. EOE