Information Technology Analyst

THREE VALLEYS MUNICIPAL WATER DISTRICT

Information Technology Analyst

Closing date – Sunday, October 20, 2024

To View the complete Job Brochure click here

Salary:

The salary range is $69,738 – $111,580 annually which is supplemented by a comprehensive Benefits Program. For a list of all benefits offered by TVMWD please visit the main website at www.threevalleys.com.

About the District:

Three Valleys MWD (District/TVMWD) is a government agency that was formed by a vote of the people in 1950. It is one of the 26 member agencies of the Metropolitan Water District of Southern California (MWD) that is authorized to deliver wholesale water supplies from the Colorado River and northern California. The District gets its name from the three areas that it serves: the Pomona, Walnut, and East San Gabriel Valleys. There are 14 cities and water agencies that are within the TVMWD service area, which covers an area of 133 square miles and a population of over 500,000. The District’s annual budget is $80 million, with the majority of the expenses associated with the purchase and sale of water. A publicly elected, seven-member Board of Directors presides over TVMWD.

About the Position:

The Information Technology Analyst position will provide professional analytical support to District technology programs in diverse capacities ranging from responses to complex user-support problems to technology system development, implementation, and administration; monitors systems to ensure performance and reliability standards are met; collaborates with team members to integrate systems across multiple operating platforms and technologies; performs specialized duties in support of an assigned technology program area; and performs related duties as assigned.

The Ideal Candidate:

TVMWD is seeking an IT professional who will lead in promoting and enhancing the District’s core values. The ideal candidate will have a proven track record of excellent customer service and a wide range of IT skills, creating an environment where people can excel. This person will thrive in a smaller, supportive team setting, take ownership of their work, and approach challenges with dedication, and a commitment to excellence. They will show a sense of humor while also respecting all colleagues and stakeholders, regardless of differing views and abilities. A knack for managing multiple tasks and making sound decisions in prioritizing assignments is essential.

Essential Functions:

• Provides primary on-site technical support for systems, communications, software, and hardware issues.
• Manages and prioritizes IT support requests, with a focus on resolving internal issues promptly and efficiently.
• Answers questions and responds in a timely manner; provides technical support and information, assistance, and training over the phone and in person related to IT issues.
• Provides timely status updates to clients and colleagues on technology problem resolution, identifying the root cause of the problem, recommended solution, workarounds, cost impacts, and anticipated date of resolution.
• Setup, configure, and deploy District hardware replacements including workstations, laptops, and tablets.
• Supports the system backup, restore, and scheduled testing processes.
• Assists in developing and updating system documentation, software catalog, business process diagrams, instructional and procedural manuals.
• Manages and supports telephone and voice communications services.
• Configures telecommunication devices for employees; participates in adds, moves, and changes to telephone equipment.
• Assists the Information Technology Manager with IT software and hardware procurement.
• Coordinates and facilitates IT related training for staff.
• Coordinates and manages the e-waste and surplus inventory processes.
• Assists in updating and maintaining the District’s website and Intranet, including content development and design.
• Participates in disaster recovery planning and operations.
• The Information Technology Manager with IT software and hardware procurement.
• Coordinates and facilitates IT-related training for staff.
• Coordinates and manages the e-waste and surplus inventory processes.
• Assists in updating and maintaining the District’s website and Intranet, including content development and design.
• Participates in disaster recovery planning and operations.
• Installs new software releases and system upgrades; evaluates and installs patches; maintains data files and monitors system configuration to ensure data integrity.
• Builds and maintains positive working relationships with co-workers, vendors, and the public using principles of good customer service.
• Assists in special projects and coordinating activities with the Information Technology Manager.
• Provides analytical support to District technology programs in diverse capacities ranging from complex user support to technology system development, implementation, and administration.
• Supports the development and implementation of technology-related policies, procedures, and standards.
• Conducts research and stays current on current trends and innovative solutions for technology programs; recommends innovative technologies that would improve the operational effectiveness or services to client departments.
• Observes and complies with all District and mandated safety rules, regulations, protocols and policies.
• Evaluates, recommends, installs, and configures network hardware, cabling, and other wiring equipment; installs communications devices in accordance with established protocols.
• Performs related duties as assigned.

Education and Experience: 

The IT Analyst will possess a combination of education and experience equivalent to:

·       Five (5) years of professional and analytical information technology experience.

·       Bachelor’s degree in information technology, computer science, or related business field from an accredited college or university.

Requirements: 

Requires the ability to receive, understand, and act upon verbal and written communication from others, and to communicate with others. Requires ability to use hands and fingers to handle or feel objects, tools, or controls; to reach with hands and arms; to sit and stand; and to talk and hear. Must be able to carry, push, pull, reach, and lift equipment and parts up to 25 lbs. and heavier weights with the use of proper assistance.

Must be able to participate in job-related activities at times other than normal business hours, i.e., evenings and weekends, and at various locations that will require operating a motor vehicle.

Filing Procedure and Deadline: 

Applicants may obtain an application packet by visiting our website at www.threevalleys.com or by clicking here. Applications must be submitted to Viviana Robles via email at: vrobles@tvmwd.com. A completed District application and resume must be submitted to receive consideration.

NOTE: The information contained in this job announcement is in abbreviated form. This is NOT an offer of employment and is NOT a complete list of the terms and conditions which affect District employment. Persons selected for employment will be required to pass a medical examination. They will also be required to present documents establishing personal identity and the legal right to work in the United States. Employment is contingent upon the successful completion of this process.