Field Customer Service Representative I/II

SALARY

Field Customer Service Representative I: $27.74 – $38.25 hourly

Field Customer Service Representative II: $30.62 – $42.22 hourly

Mesa Water District is now accepting applications for Field Customer Service Representative I/II. The Field Customer Service Representative I/II reads water meters, replaces angle stops, connects/disconnects water service, and responds to customer complaints.

What we offer:

• Competitive salary that is regularly reviewed (increasing by 3% Jan. 2025)
• Rich benefit package that includes $2,200/month in flex credits (increasing to $2,400 Jan. 2025)
• Varied training opportunities across several disciplines in Water Operations
• Being a part of an agency that is on the cutting edge of water technology and innovation

The ideal candidate:

• Has experience reading water meters
• Has experience installing water meters
• Excellent customer service skills
• Mechanically inclined and enjoys working with hands
• Has a go-getter mentality and likes to stay busy
• Will not mind walking meter reading routes for up to 7 hours/day
• Stays productive while working alone
• Has strong critical thinking skills when reviewing meter reads

MINIMUM QUALIFICATIONS

EDUCATION: Equivalent to the completion of twelfth grade.

EXPERIENCE:

• Field Customer Service Representative I: One year of customer service, meter reading, construction, or other related experience, preferably in a water utility.
• Field Customer Service Representative II: Two years water utility field customer service and meter reading experience.

CERTIFICATION:

• Field Customer Service Representative I: Possession of Water Distribution Operator Grade D1 Certification issued by State Water Resources Control Board.
• Field Customer Service Representative II: Possession of Water Distribution Operator Grade D2 Certification issued by State Water Resources Control Board.

LICENSE: Must possess a valid US driver’s license upon date of application. Must obtain California driver’s license following hire date per California DMV regulations.