Walnut Valley Water District

External Affairs & Sustainability Coordinator I/II

Onsite - Walnut, CA
$75K - $100K Annually
Full-Time
Application Deadline: 2/23/24

Definition

External Affairs & Sustainability Coordinator I

Under the guidance and supervision of the External Affairs and Sustainability management team, this position performs a variety of duties related to the development, preparation, and implementation of strategic internal and external communications, public information, customer/community relations activities, and sustainability efforts to build trust and support for Walnut Valley Water District programs, projects, policies and goals that serve to protect and enhance Walnut Valley Water District’s image and reputation. This role represents Walnut Valley Water District’s interests to customers, community groups, students and teachers, employees, news media, elected officials, and other stakeholder groups. This role prepares promotional and informational materials for dissemination through a variety of communications media, public meetings, and events, to foster transparency and garner support for Walnut Valley Water District’s short and long-term strategic goals. 

 Distinguishing Characteristics

This is an entry-level class in the External Affairs and Sustainability series. Positions in this class typically have little to no directly related work experience related to the field, and work under immediate supervision while learning job tasks. The External Affairs and Sustainability Coordinator level I position is distinguished from the level II position by the performance of less than the full range of duties assigned to the level II. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned areas of responsibility are learned. 

External Affairs & Sustainability Coordinator II

Under the guidance and supervision of the External Affairs and Sustainability management team, this position performs a variety of duties related to the development, preparation, and implementation of strategic internal and external communications, public information, customer/community relations activities, and sustainability efforts to build trust and support for Walnut Valley Water District programs, projects, policies and goals that serve to protect and enhance Walnut Valley Water District’s image and reputation. This role represents Walnut Valley Water District’s interests to customers, community groups, students and teachers, employees, news media, elected officials, and other stakeholder groups. This role prepares promotional and informational materials for dissemination through a variety of communications media, public meetings, and events, to foster transparency and garner support for Walnut Valley Water District’s short and long-term strategic goals. 

 Distinguishing Characteristics

This is the journey level class in the External Affairs & Sustainability series and is distinguished from level I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual, or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are normally filled by advancement from the level I.

Examples of Duties:

External Affairs & Sustainability Coordinator I

  • Assists with and/or develops customer engagement and outreach collateral, news releases, media clips, educational initiatives, and related communication materials created and executed by both staff and consultants.
  • Provides contributions to the District website and social media functions.
  • Prepares, researches, compiles, and analyzes data for various reports, including department budget, water use objectives, and special projects. 
  • Serves as a liaison for the District at community events and meetings.
  • Conducts informational presentations to industry, community, and student groups.
  • Maintains a variety of records and files to assist with the preparation of correspondence and reports. 
  • Must work frequent evenings and weekends, including special events.
  • Performs related duties and responsibilities as required.
  • Prepares weekly reports of departmental activities and reviews major developments with the supervisory team. 
  • Performs a variety of public outreach and community relations activities, events, and public awareness programs for the dissemination of information regarding District goals, long-term programs, operations, policies, and procedures to internal and external contacts with local government and legislative representatives, community organizations, schools, and various communications media outlets.
  • Designs and edits District publications and public information materials; gathers and compiles information and images through research; creates original content and designs for the District’s web and print publications; creates and maintains newsletters, press releases, messaging boards, media advisories, flyers, advertisements, and other publications for the District’s community; aligns work products with District’s communication priorities.
  • Develops, implements, and maintains education and public outreach programs.
  • Develops and implements water use awareness and education programs, including but not limited to school education programs, teacher workshops, and community events; develops and writes educational and informational materials.
  • Plans, coordinates, implements, and administers assigned programs, projects, and initiatives (including but not limited to the Consumer Confidence Report, Public Health Goals Report, Urban Water Management Plan, SWRCB Reports, Board Reports, and others as related to water sustainability and drought-related requirements).
  • Conducts special studies involving research and analysis of complex and sensitive information; develops recommendations and alternative solutions; implements as needed.
  • Determines analytical techniques and statistical and information-gathering processes and obtains required information and data for analysis.
  • Develops and utilizes spreadsheets, databases, and other computer applications required to carry out assigned studies, projects, and reports; including development of PowerPoint presentations.
  • Assists in developing and implementing water use efficiency programs and communicating all aspects of water awareness to District customers.
  • Coordinates and plans community events; develops internal and external communications and publications; attends, coordinates, and participates in city and regional events as District representative.
  • Collaborates with regional partners to provide educational opportunities for students and educators within the District’s service area; meets and partners with principals, teachers, and other educational staff within the District’s service area.
  • Develops and maintains contact with various community groups, organizations, business leaders, media, and government representatives; fosters and promotes positive relations with the general public, community groups, employees, schools, and local government.
  • Oversees promotional item inventory and tracking, including building and maintaining relationships with vendors.
  • Assists in providing photographic and video services for District events, projects, and employee events. 

External Affairs & Sustainability Coordinator II

  • Assists with and/or develops customer engagement and outreach collateral, news releases, media clips, educational initiatives, and related communication materials created and executed by both staff and consultants.
  • Provides contributions to the District website and social media functions.
  • Prepares, researches, compiles, and analyzes data for various reports, including department budget, water use objectives, and special projects. 
  • Serves as a liaison for the District at community events and meetings.
  • Conducts informational presentations to industry, community, and student groups.
  • Maintains a variety of records and files to assist with the preparation of correspondence and reports. 
  • Must work frequent evenings and weekends, including special events.
  • Performs related duties and responsibilities as required.
  • Prepares weekly reports of departmental activities and reviews major developments with the supervisory team. 
  • Performs a variety of public outreach and community relations activities, events, and public awareness programs for the dissemination of information regarding District goals, long-term programs, operations, policies, and procedures to internal and external contacts with local government and legislative representatives, community organizations, schools, and various communications media outlets.
  • Designs and edits District publications and public information materials; gathers and compiles information and images through research; creates original content and designs for the District’s web and print publications; creates and maintains newsletters, press releases, messaging boards, media advisories, flyers, advertisements, and other publications for the District’s community; aligns work products with District’s communication priorities.
  • Develops, implements, and maintains education and public outreach programs.
  • Develops and implements water use awareness and education programs, including but not limited to school education programs, teacher workshops, and community events; develops and writes educational and informational materials.
  • Plans, coordinates, implements, and administers assigned programs, projects, and initiatives (including but not limited to the Consumer Confidence Report, Public Health Goals Report, Urban Water Management Plan, SWRCB Reports, Board Reports, and others as related to water sustainability and drought-related requirements).
  • Conducts special studies involving research and analysis of complex and sensitive information; develops recommendations and alternative solutions; implements as needed.
  • Determines analytical techniques and statistical and information-gathering processes and obtains required information and data for analysis.
  • Develops and utilizes spreadsheets, databases, and other computer applications required to carry out assigned studies, projects, and reports; including development of PowerPoint presentations.
  • Assists in developing and implementing water use efficiency programs and communicating all aspects of water awareness to District customers.
  • Coordinates and plans community events; develops internal and external communications and publications; attends, coordinates, and participates in city and regional events as District representative.
  • Collaborates with regional partners to provide educational opportunities for students and educators within the District’s service area; meets and partners with principals, teachers, and other educational staff within the District’s service area.
  • Develops and maintains contact with various community groups, organizations, business leaders, media, and government representatives; fosters and promotes positive relations with the general public, community groups, employees, schools, and local government.
  • Oversees promotional item inventory and tracking, including building and maintaining relationships with vendors.
  • Assists in providing photographic and video services for District events, projects, and employee events.

External Affairs & Sustainability Coordinator I/II

Typical Physical Activities

  • Communicates orally with District Management, co-workers, and the public, in face-to-face, one-on-one, and group settings.
  • Regularly uses a telephone for communication.
  • Travels occasionally by airplane and automobile to conduct District business.
  • Sits for extended time periods.
  • Uses modern office and digital equipment. 
  • Must be able to carry, push, pull, reach, and lift equipment and materials up to 40 lbs.
  • Occasionally walks on uneven terrain, in an outdoor environment.
  • Hearing and vision within normal ranges.

Employment Standards Knowledge Of:

  • Principles, techniques, and methods of public information, outreach, and community relations.
  • Principles and practices of water conservation and water-use efficiency.
  • Principles and practices of program development, implementation, and administration.
  • Methods and techniques of graphic design, layout, and print production.
  • Strong written and verbal communication skills. 
  • Principles, practices, and policies of public agencies.
  • Principles of written English including proper grammar, punctuation, spelling, and vocabulary.
  • Standard business computer applications including word processing and spreadsheet software.

 Ability To:

  • Communicate clearly and concisely, both orally and in writing. 
  • Prepare routine reports and keep accurate records.
  • Analyze situations and make appropriate recommendations.
  • Meet the public in situations requiring diplomacy and tact. 
  • Work independently and with initiative.
  • Perform independent problem-solving skills. 
  • Make calculations and tabulations accurately and rapidly.
  • Work under pressure with frequent interruptions and a high degree of customer and public contact by phone and in person. 
  • Establish, maintain, and foster positive and effective working relationships with those encountered during the course of the work.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

External Affairs & Sustainability Coordinator I

Desirable Education and Experience

Any combination of education and experience which would likely provide the necessary knowledge and abilities is qualifying.

A typical way to obtain the knowledge and abilities would be:

Education/Training:

Associate’s or Bachelor’s degree in Communications, Marketing/Advertising, Public Relations, Journalism, English, Graphic Design, Film Production, Media Studies, Public Administration, Business Administration, Environmental Studies, Water Use Efficiency, Water Resources Management, Event Management, or a related field. 

Experience:

Entry level position, relevant experience can include: public relations, public information, community relations, outreach activities, or water use efficiency/conservation. 

Experience working for a public water agency is desirable.

Strong written, verbal, analytical, graphic design, social media management, and program management skills are a must.

Ability to speak and write fluently in Mandarin is highly desirable.

External Affairs & Sustainability Coordinator II

Desirable Education and Experience

Any combination of education and experience which would likely provide the necessary knowledge and abilities is qualifying.

A typical way to obtain the knowledge and abilities would be:

Education/Training:

Bachelor’s or Associate’s degree in Communications, Marketing/Advertising, Public Relations, Journalism, English, Graphic Design, Film Production, Media Studies, Public Administration, Business Administration, Environmental Studies, Water Use Efficiency, Water Resources Management, Event Management, or a related field. 

Experience:

Up to three years of experience in public relations, public information, community relations, outreach activities, or water use efficiency/conservation. 

Experience working for a public water agency is desirable.

Strong written, verbal, analytical, graphic design, social media management, and program management skills are a must.

Ability to speak and write fluently in Mandarin is highly desirable.

External Affairs & Sustainability Coordinator I/II

Special Requirements

  • Ability to pass a pre-employment physical.
  • Valid California Driver’s License – Class “C”. Must maintain an acceptable driving record as determined by the District’s insurance carrier.
  • Reliable telephone in service at all times.
  • Reliable personal transportation.

Overtime Assignments

The purveyance of water is a vital service to the community and as such requires the availability of District personnel at all times. Consequently, External Affairs and Sustainability employees, including the External Affairs and Sustainability Coordinator I, will be required to respond to emergency calls, accept periodic overtime assignments (includes evenings and weekends), and perform any and all other duties deemed necessary by the District. Lacking a bona fide excuse satisfactory to the District, a failure to report when called could result in termination.

Fair Labor Standards Act

For the purposes of the Fair Labor Standards Act, the External Affairs and Sustainability Coordinator I shall be considered a General Employee Unit, a “non-exempt” position.

Recruiter Information:

Shawna Seals