Customer Service Representative I - Temporary

COME JOIN OUR TEAM!

Monte Vista Water District, a county water district formed in 1927, located in western San Bernardino County, provides retail and wholesale water services to a population of over 141,000 in the communities of Montclair, Chino Hills, and portions of Chino. The District presently has approximately 12,000 metered retail connections that serve residential, commercial, industrial, institutional, landscape irrigation, and agricultural uses.

The District is dedicated to quality, service and innovation to its communities and employees. Our mission statement guides our decisions and actions to reflect our commitment to provide high quality water service while ensuring fiscal responsibility, ethical conduct, and environmental stewardship. We are proud to have 40 employees that exemplify our core values and provide outstanding service.

POSITION

 Monte Vista Water District is currently seeking a qualified candidate to fill a temporary position in the Customer Service department. This position will augment regular staff in upcoming projects and support the District for a one (1) year term. This is an entry-level classification responsible for providing basic administrative support and customer service within the District.  

QUALIFICATIONS

• Responds to customer inquiries and complaints in person or by telephone and provides information regarding water consumption, billing, special programs, offers, and incentives; provides for the resolution of unusual billing and customer cost situations by conducting appropriate research; provides assistance to the front counter; and represents the District to callers and visitors in a professional and customer friendly manner. 
• Interprets policies and procedures and explains service fees, rates, and procedures to customers; may waive fees with supervisory approval.
• Receives and processes service requests and transfer orders, sets up new accounts, determines and collects necessary charges; resolves issues and problems regarding the processing of orders and delinquent accounts; generates shut-off list.
• Receives and processes payments; inputs data; operates the cash register; computes change and issue receipts. 
• Assists in processing billing statements for utility customers; prepares for mailing.
• Operates standard office equipment, including job-related computer hardware and software applications, facsimile equipment and multi-line telephones; and operates a two-way radio.
• Maintains a variety of files, logs, and records; ensures information is current and accurate; researches and retrieves files as necessary. 
• Drafts and types correspondence, reports, forms, invitations, graphic materials, and specialized documents; and proofs materials for accuracy, completeness, compliance with District policies, format and English usage, including grammar, punctuation, and spelling.
• Generates and prepares a variety of statistical, monthly, quarterly and annual reports on activities and operations in the assigned area.

EDUCATION AND EXPERIENCE:

• A high school diploma or satisfactory equivalent.
• One (1) year of customer service experience is desired. 

APPLICATIONS

A District application is required and can be completed here, or can be obtained in person at our business address: Monte Vista Water District, 10575 Central Avenue, Montclair, CA 91763. A full job description is available here and at the District office. 

ASSISTANCE FOR INDIVIDUALS WITH DISABILITIES

MVWD does not discriminate on the basis of disability. If you have a disability and need accommodation to participate in the application, testing, or interview process, please notify Human Resources immediately. MVWD is an equal opportunity employer.

Application deadline: March 26, 2025.