Customer Service Representative I/II

Click here to view the job posting and apply today!

Complete application must be submitted by Thursday, July 31, 2025, at 5:00 PM to be considered.

DIVISION: Administrative Services

SALARY RANGE:       

Customer Service Rep. I  Range 6.5: $25.18 – $33.80 Hourly; $4,365.00 – $5,859.00 Monthly

Customer Service Rep. II Range 8.5: $27.97 – $37.49 Hourly; $4,848.00 – $6,499.00 Monthly

The Lake Hemet Municipal Water District is looking for a dedicated and customer-focused Customer Service Representative to be the friendly face and helpful voice our customers rely on.

If you have experience in customer service, especially in utility billing, we want to hear from you! This is an excellent opportunity to build a meaningful career in public service while supporting vital water utility operations.

We are seeking a motivated, detail-oriented professional who:

•Thrives in a fast-paced, team-oriented environment

•Communicates clearly and professionally — both in writing and over the phone

•Has strong interpersonal skills and a commitment to excellent customer service

•Can multi-task while staying organized and accurate

•Is a self-starter who takes initiative and solves problems proactively

Bilingual (Spanish) speaking, reading, and writing skills are preferred, but not required.

Experience with Microsoft Office software programs, including Word, Excel, Outlook, and Access, is highly desirable, but not required.

CLASS DEFINITION:

To perform a variety of responsible clerical and record-keeping duties supporting the servicing of customer accounts; to serve as front-line customer support responsible for processing requests for service, handling customer complaints, and providing information; and to perform related duties as required.

CUSTOMER SERVICE REPRESENTATIVE I:

Customer Service Representative I is the entry-level position in this classification series. Incumbents perform responsible clerical duties related to the maintenance and processing of documents, payment collections, and customer inquiries and complaints. As experience and proficiency are gained, assignments become more varied and complex, and the level of supervision received decreases. Assignments include: responding to routine customer inquiries and complaints at the front desk or on the phone, filing, balancing receipts, and opening and processing mail. Incumbents in this classification advance to the Customer Service Representative II classification as experience and proficiency are gained.

CUSTOMER SERVICE REPRESENTATIVE II:

Customer Service Representative II is the full journey level of this classification series. Incumbents in this classification perform more complex tasks and duties related to credit, collection, and billing functions and may exercise judgment in determining appropriate actions required to address more complex customer inquiries and complaints.

MINIMUM QUALIFICATIONS:

Any combination of experience, training, and/or education to demonstrate the knowledge and ability requirements listed below:

CUSTOMER SERVICE REPRESENTATIVE I:

Education and Experience Guidelines:

Completion of twelfth grade or equivalent plus two years of customer service work involving the use of personal computers.

CUSTOMER SERVICE REPRESENTATIVE II:

Education and Experience Guidelines:

Completion of twelfth grade or equivalent plus journey-level customer service work involving the use of personal computers, preferably in a water utility environment.

Licenses/Certification Required:

Assigned duties may require possession of a valid Class C California Driver’s license and a satisfactory driving record.

Visit https://www.lhmwd.org/HR.aspx to view the complete job posting and apply today!

Only complete applications will be accepted. The deadline to apply is Thursday, July 31, 2025 at 5:00 PM.