Customer Care Specialist I/II Flex

For more information or to apply, please visit: Customer Care Specialist I/II Flex | Job Details tab | Career Pages (governmentjobs.com)

Customer Care Specialist I 

Hourly Salary: $ 19.66 – $ 23.89 

Customer Care Specialist II 

Hourly Salary: $ 22.83 – $ 27.75  

The eligibility list established from this recruitment may be used to fill this and future full-time or part-time vacancies as they occur.**

***This position will require a credit check.***  

The City of Corona has an exciting opportunity to join our Utilities Department as a Customer Care Specialist. At Corona’s Utilities Department, we strive to deliver the best customer service to all of our residents and businesses, with safety and reliability as our top priorities. We strive to create an environment where employees are empowered to do what is right for both the utility and our customers. The Utilities Department is comprised of five divisions including Water, Wastewater, Reclaimed Water, Electric and Solid Waste. There are many opportunities to collaborate with other state and local agencies as well as other departments and employees on a regular basis while working on day-to-day tasks and a variety of projects. We provide a 4/10 work schedule (Mon-Thu) for most positions and rotating schedules for operations staff. We are continuously looking for ways to help our employees create and maintain a healthy work/life balance. If you are an individual who loves taking on challenges, making a difference, and thrives in a fun, fast paced environment, then please don’t hesitate – apply today! 

Education/Training/Experience:  

• Graduation from high school or G.E.D.
• Customer Care Specialist I: One (1) year of customer service experience.
• Customer Care Specialist II: Two (2) years of customer service experience.

Skills/Abilities 

• Conduct account investigations, negotiate, and collect outstanding funds.
• Check, post, balance, reconcile, and adjust accounting entries; examine and verify financial documents and reports.
• Balance out cash drawers and total daily cash receipts.
• Input and prepare clear and accurate data for records and reports.
• Exercise tact, patience, and diplomacy in handling customer conflicts which may be emotional and volatile in nature. 

Characteristics

• An upbeat attitude, eager to participate.
• A passion for producing outstanding quality of work.
• A high performing, genuine, authentic individual with a good sense of humor.
• Ability to build and maintain the trust of coworkers, subordinates, and city staff. 
• A genuine interest in supporting the employees.

This position is FLSA Non-Exempt, eligible for overtime compensation. 

 

To view the full job description, please click here.

 

Application Process 

Applications will be accepted until Wednesday, October 16, 2024 at 5:00PM.  

The selection process will consist of a review and evaluation of all applicants’ qualifications. Those applicants deemed to possess the most desirable qualifications will be invited to participate in a written exam. Applicants with the highest passing scores will be invited to participate in the oral interview. The written exam is tentatively scheduled to take place on October 30, 2024 and the oral interview is tentatively scheduled to take place on November 12, 2024.     

The successful candidate will be required to undergo a reference / background /credit check including livescan and pass a pre-employment medical examination (which will include a drug/alcohol screening).    

The Ideal Candidate

The ideal candidate will embrace and reflect the City’s values. 

• Bold – We challenge the status quo in our relentless pursuit to rethink how we do business. We are on a mission to innovate, modernize services, and bring government into the 21st century.
• Humble – Everyone has a role to play, and we find purpose in doing our part. We own mistakes and learn from them to become better. We value feedback, embrace our vulnerabilities, and take time to celebrate others.
• Driven – We have strong work ethic and tackle issues head on, even the tough stuff. We anticipate problems, develop creative solutions, and push ourselves to be better.
• Honest – We strive to do what is right, not what is easy. We keep our commitments and take responsibility for the results, even if things go wrong.
• Kind – No matter who you are or where you are from, you’re welcome here. We embrace diversity, treat people with dignity, and genuinely care for others.
• Team – We give voice to our community. We trust and honor the process of collaboration. We achieve more together. 

Community

A City whose heritage spans more than 125 years, the City of Corona, located in Riverside County, California, encompasses approximately 40 square miles and has a vibrant, culturally diverse population of approximately 170,000 residents. Residents of Corona enjoy a variety of cultural, recreational, and educational opportunities that provide a first-rate quality of life for its residents and visitors. Within an hour’s travel time, outdoor enthusiasts can enjoy winter activities such as snowboarding and skiing and summer activities including surfing, boating, or simply relaxing on world class beaches. Corona’s economy is strong and getting stronger; more than 84,000 people work here. Our retail, commercial, and housing areas are expanding, and office development continues to be strong.

 

The Organization

The City of Corona is a General Law city operating under a Council-Manager form of government. Policy making and legislative authority is vested in the City Council, consisting of a Mayor and four Council Members. Members of the City Council are elected by District to a four-year term. The Mayor is selected by the Council and serves as the presiding officer for one year.

 

The City is organized into the following departments/organizational units: Community Services, City Manager’s Office, Economic Development, Finance, Fire, Human Resources, Information Technology, Legal and Risk Management, Police, Planning & Development, Public Works and Utilities. Oversight of these departments is divided between the City Manager and two Assistant City Managers.

 

The City’s total operating budget for Fiscal Year 2024 is $ 369.9 million with a General Fund operating budget of $ 194.5 million. Corona enjoys a workforce of 860 dedicated employees who provide high quality services to its residents and visitors each day.