Valley County Water District

Accounting and Customer Service Supervisor

Onsite - Baldwin Park, CA
Application Deadline: 7/19/24



Salary: $8,652- $11,352 (NON-EXEMPT POSITION)

Please click on the following links for the Job Flyer, Job Description, and Application.


Under direction from the Finance & Customer Service Manager, supervises all functions of the accounting and customer service departments; serves as the payroll administrator, reviews all accounting transactions for accounts receivable, accounts payable, utility billing, construction in progress, and inventory; supervises the activities and responsibilities of the accounting and customer service employees; and performs related duties as required.


The essential duties and responsibilities are listed below:

1.      Provides leadership in all daily activities of the accounting and customer service functions; supervises and directs the development and implementation of policies and procedures applicable to functional responsibilities.

2.      Evaluates the performance of the accounting and customer service employees; provides coaching for performance improvement; recommends salary-based increases and disciplinary action.

3.      Supervises accounting and customer billing functions; supports in maintaining general ledger (GL) accounts and supporting subsidiary ledgers; reconciles schedules and statements to substantiate GL balances; researches discrepancies and processes adjusting journal entries to reconcile and support GL balances; supports in preparing regular and special financial reports for management and the Board of Directors.

4.      Prepares the consent calendar agenda packet for Board approval, including drafting reports, and preparing documentation.

5.      Participates in the audit of the District’s financial statements; responds to questions regarding the accounting and utility billing processes; participates in the development of the annual general operating budget; researches and analyzes historical data for comparison when determining the annual budget projections.

6.      Directs and monitors the in-house daily cash flow operations; maintains sound internal controls over all cash and securities; tracks activities and compliance of the District checking accounts.

7.      Directs the accounts payable, inventory, and construction in progress; maintains vendor invoices, approves inventory receipts and disbursements; maintains construction in progress accounts; supports the overall functions of accounting employees.

8.      Directs the monthly billing statements for residential, commercial, and other accounts; receives and responds to escalated customer complaints and concerns; researches and resolves issues; and takes appropriate follow up actions; manages customer payment arrangements; supports the overall functions of customer service employees.

9.      Reviews and approves the daily deposit balance sheet; Prepares daily bank deposits, coordinates with contracted courier for pick-up of deposits and return of receipts; ensures deposit amounts/receipts agree with end-of-day processing entries.

10.  Reviews payroll for processing and assists in all other aspects in the payroll process.


Below are other examples of the other various types of duties that may be performed by the Accounting and Customer Service Supervisor. This list is illustrative, not exhaustive. The omission of certain duties does not exclude those duties from being required to be completed by the Accounting and Customer Service Supervisor if the work is similar or reasonably related to this position description.

1.     Reviews and approves write-off of bad debt accounts.

2.     Reviews, approves, and places orders for office supplies.

3.      Implements changes to policies and procedures as adopted by the Board of Directors.

4.      Participates in the recruitment activities for the customer service and accounting employees.

5.      Processes all benefit invoices.

6.      Participates in community relations events and activities.

7.      Performs other duties as assigned.


Knowledge of:

1.      Principles, practices, and professional standards of general and governmental financial accounting, including internal control and audit, cash management, financial statement preparation, and methods of financial control and reporting.

2.      Principles and practices of public administration and financing, and financial management as they apply to a water utility.

3.      Principles of business data processing of accounting and financial information.

4.      Federal, State, and Local laws applicable to assigned areas of responsibility.

5.      Principles and practices of employee supervision, including selection, training, performance evaluation, and discipline.

6.      Standard office practices, procedures, and etiquette.

7.      Correct use of English, including spelling, grammar, vocabulary, and punctuation.

8.      Operation and use of all computer programs within Microsoft Office Suite.

Ability to:

1.      Organize and manage accounting and customer service procedures and processes.

2.      Understand and accurately use the established GL chart of accounts.

3.      Recommend and implement objectives and practices for providing effective and efficient customer service.

4.      Prepare clear, accurate, and comprehensive written materials.

5.      Communicate clearly, concisely, and effectively, both orally and in writing.

6.      Establish and maintain effective working relationships with District management, employees, customers, and others encountered in the course of work.

7.      Exercise sound and independent judgment within general policy guidelines.

8.      Use tact, discretion, and diplomacy in dealing with sensitive and confidential information.

9.      Organize own work, set priorities, meet critical time deadlines, and follow up on assignments.

10.  Regular attendance and adherence to prescribed work schedule to conduct job responsibilities.

Training and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. The minimum qualifications for this position are:

1.      Equivalent to a bachelor’s degree from an accredited college or university with major coursework in accounting, business administration, public administration, or a related field.

2.      Five (5) years of progressively responsible experience in accounting and customer service.

3.      Two (2) years of progressively responsible experience in a lead or supervisor capacity; or

4.      An equivalent combination of training and experience.

Licenses; Certificates; Special Requirements:

1.      Possession of a valid driver’s license issued by the State of California Department of Motor Vehicles. 

2.      Proof of a good driving record as evidenced by freedom from multiple or serious traffic violations or accidents for at least two (2) years duration.


1.      May occasionally travel by automobile in conducting District business.

2.      Work at a desk and sits for an extended period of time.

3.      Work in an office environment, lift and move objects up to 15 pounds such as large binders, books, and small office equipment.

4.      Sufficient finger/hand coordination and dexterity to operate and adjust office equipment such as telephone, computers, copiers, and FAX machines.

5.      Hearing and vision within normal ranges with or without correction.


1.      Exposure to the sun: 10% or less work time spent outside a building and exposed to the sun.

2.      Irregular or extended work hours: Occasionally required to work overtime.

Please Note: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.


Recruiter Information:

Priscilla Aceituno