KEN ESTEBAN

619-729-7132                                                                                           425 E. Bradley Ave. #145

WATER TREATMENT PLANT OPERATOR

Versatile and results-driven professional with more than 12 years experience and expertise in operations analysis and improvements. Demonstrated success in client relationship management, customer needs analysis, service and support. Proven ability in building solid business relationships with vendors and employees in a demanding, time-sensitive environment. Recognized for managing multiple functions cost-effectively, identifying critical issues and implementing effective solutions. Excellent communicator as evidenced by a successful history of training clients and employees.  Core competencies include:   

Operations Analysis – Process Operational Improvements – Technical Consulting

Intuitive Problem Solving – Mechanical Aptitude – Computer Proficient

Employee Training/Coaching  - Team Building – QA/QC - Vendor Relations/Coordination

PROFESSIONAL ACHIEVEMENTS

Managed the daily operation and work flow of inventory unit. Supervised, trained and evaluated auditors/team leaders and department processes to maximize individual and unit output. Results:  Acknowledged by area manager for client satisfaction.

Evaluated unit products and services, streamlined operations and reported to management. Analyzed operational processes; audited inventory procedures; tracked equipment usage and performed equipment maintenance. Results: Administered staffing and equipment use that reduced team turnaround time of client requests.

Resolved customer data and communication issues. Strengthened customer satisfaction by reviewing client services, diagnosing problematic topics, and providing technical training and support. Results:  Improved customer relationship via technical consulting resulting in quality assurance.

Promoted to Assistant Area Manager while simultaneously attending college. Continued management of merchandising projects via systematic, self-directed work practices; led to increased responsibilities including the training, scheduling, work flow and motivating of team members. Results:  Amplified value to company; reduced manager’s duties, concurrent with study in water treatment.

Created a positive work environment by acting decisively and consistently with team members. Unified sales and service goals by delegating and fostering individual self-sufficiency. Results: Strengthened team confidence and productivity.

Operated as mentor and guide to team members. Through observation and experience, conducted and enforced various manners of inventory processes while maintaining safety requirements and fulfilling required paperwork. Results:  Delivered added value to both the relationship and company’s profitability.

Coordinated large scale re-set and re-model projects, ensuring completion within budget and time requirements. Negotiated new and running inventory assignments with clients, while working with customer’s employees to ensure accurate inventory tallies. Results: Supported ongoing sales effort by providing up-to-date data services at lowest cost possible to company.

Maintained personal flexibility and availability. Demonstrated continuous readiness to work flexible schedules with varying hours and significant travel requirements. Results: Enhanced value to company via willingness to perform spontaneous assignments.

PROFESSIONAL EXPERIENCE

ASSISTANT AREA MANAGER

RGIS Inventory Specialists                                                                                           1998 – Present

EDUCATION

Water/Wastewater Treatment Technology, Cuyamaca College, 2009-Present

CDPH Grade 2 Water Distribution Operator Certification-Pending

CDPH Grade 2 Water Treatment Operator Certification-Pending

Professional References Provided Upon Development of Mutual Interest