Isaac P. Elisaldez

9749 Imperial Hwy. Apt. B

Downey, CA 90242

213-453-8155

Objective 

Seeking employment with opportunities for professional growth and development in the Water Industry

Employment

Norman International                        2/2006-1/2009                        Santa Fe Springs, CA

Installation Coordinator/Sales Support Supervisor           (562) 236-2600

• Supervisor duties – training, mentoring, coaching, and leadership to a CS staff from Budget Blinds, Distributor, JC Penney, and Custom Craft departments.
• Installation duties - includes recruiting, payment processing, negotiating contracts and data entry set up of new installers/service persons for major department stores in Southern California.
• Coordinator duties – includes assigning stores and territories for installation service persons nationally and processing Service Work Orders and Warranty claims. Providing structure and guidance for implementation of The Installation Coordinator position into the sister companies (RBCs).

Word and Brown                                 9/2005-1/2006                                    Orange, CA

Implementations Administrator                                           (877) 277-9673

• Migrated clients from the CONEXIS DOS-based system to a new web-based system. Entered participants and authorized participant FSA debit card.
• Set up new customers on the web-based system, while answering questions regarding flexible spending accounts and claims. Also, trained and delegated assignments to an assistant.

Cingular Wireless                               10/2004-8/2005                                   Anaheim Hills, CA

Customer Service Representative/CSE                               (800) 331-0500

• Assist existing customers with account activity, including but not limited to, billing questions, downloading additional services, upgrading, insurance coverage, and reconciling customer accounts.  Set-up new accounts and ran customer credit.

Education

·    El Rancho High School                      Graduate, 2000           Pico Rivera, CA

·    Latin American Bible Institute           2001-2004                   La Puente, CA           

·         Rio Hondo College                             2010- Present              Whittier, CA

Skills

ü Microsoft Word, Excel & Microsoft Office  

ü  Strong written and spoken communication.

ü  Training, Coaching, Mentoring and Leadership experience

Certificate - Water Distribution I